Third Party Verifications
Our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers".
Third Party Verification
Sales Verification By Phone
Verify Phone Sales Using IVR Technology
 Call Centerz is a proven leader in providing call management solutions and technology. Call Centerz specializes in the development of automated call answering systems and voice broadcasting solutions.
Our IVR (Interactive voice response) software and phone systems have been providing our clients with state-of-the-art phone answering services. This technology has been used in many different types of applications. Many of our clients have employed our IVR during the processing of phone sales. One of the features of our call processing systems and services is the ability to manage third party verification transactions.
We believe it is of the utmost importance to see eye-to-eye with your business partners - even when physically you can't. Call Centerz specializes in complete third party verification solutions for any type of business transaction.
What is Third Party Verification
TPV is the process of getting a separate company (preferably VoiceLog!) to confirm with the customer that they are really ordering the service your telesales rep is submitting. By putting the customer on the phone with us – usually via transfer or 3-way call – we’ll ask the customer for their identity, that they’re an authorized decision maker and to confirm their order.
TPV is required or authorized by the FCC and most states for telecom service changes and by many states for changes in electric and natural gas service. In addition, the FTC requires a process similar to TPV for many orders and we have many clients who use TPV to have reliable documentation of their orders.
Who Needs Third Party Verification?
Long Distance Providers, Telemarketing Companies are required by law to use a Third Party Verification service when selling products or services over the phone or they may face penalties. Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations. Or anyone else who wants to have a Third Party Verification Record or Verbal Contract to fall back on when fighting chargeback or billing dispute.
Customized IVR Call Scripts:
Call Centerz offers a free professional consultation including help with designing your call flow script. Upon request we will customize the Interactive Voice Response call script to meet your verification guidelines, and TPV Rules.
Advantages of using TPV
Third Party Verification adds an important element of proof to electronic transactions. For example, in a just-completed experimental study of consumer reactions to electronic contracts, over 80% of respondents agreed that a transaction was harder to dispute because the verification was made and held by an independent third party.
| To find out more about what Call Centerz can do for your business, contact us and we'll work out the details! |
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